The Company
Telenity is an industry-leading provider of cutting-edge software solutions
for communications service providers (CSPs) around the globe. We are on
the frontline of technology. You will be working with some of the top
experts in the field.
We believe in a work-life balance. We offer a reasonable and flexible
working schedule with above above-average salary and excellent benefits.
The Position
We are seeking an outstanding full-time NOC engineer to work in our India office.
As a member of our team, you will be responsible for monitoring alerts, managing Jira tickets issued by customers and internal stakeholders, taking actions within the SLA time frames specified, creating product reports, and enhancing service monitoring. Additionally, you will be expected to exhibit good analytical and problem-solving abilities, as well as good organizational, communication, and customer service skills.
Essential Duties & Responsibilities
- Follow incident management process, escalation matrix and SLAs for communications and Ensure all issues are properly logged.
- Prioritize and manage several open issues at a time.
- Respond to incident/outage issues according to SLAs.
- Have proven hands-on customer support experience.
- Prepare accurate and timely reports.
- Have familiarity with monitoring tools such as Zabbix Grafana.
- Support L2 team in certain issues and collect required information.
- Escalate unresolved issues to appropriate internal teams according to SLAs
- Diagnose and troubleshoot basic technical issues.
Knowledge, Skills & Abilities
- Knowledge on customer focused digital services (Service Delivery Platform, Digital Services Delivery Platform, Digital OSS/BSS) and mobile core VAS solutions (SMSC, USSD, Antispam, Call/Voice services, etc.)
- Broad understanding of Telecom applications and business areas e.g., provisioning, charging, messaging, API management, subscription management, bundle management
- Very good command of English both in written and speaking,
- Very good documentation skills
Soft Skills & Abilities
- Willingness for self-improvement and continuous learning
- Strong team player
- Attention to detail
- Effective time management skills, able to work well under pressure
- Proactive, self-motivated, and strong ownership of assigned responsibilities
- Good multitasking and communication skills
Education & Experience
Graduate/BSC/BCA degree in Computer science or in telecommunications Having experience in telecommunications is a plus
Work Conditions
Mostly working remotely, with regular visits to customers and the office.
